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Job Location US-Itasca-IL
Status Non-Exempt
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Type Regular Full-Time
SUMMARY
EMKAY, Inc. is in need of a full-time employee within our Vehicle Licensing Services Department. As a Vehicle Renewal Specialist, you will manage the registration renewal process on behalf of our clients. Our Renewal Specialists “own the process from start to finish,” performing the necessary follow-up and call backs with customers, vendors, and EMKAY employees to ensure completion in timely manner. The ideal candidate will be comfortable working in a fast-paced environment that requires teamwork and the ability to be a self-starter.
ESSENTIAL FUNCTIONS
*Subject to change based on department and corporate needs.
–Communicate with state registration & titling offices in order to process vehicle renewals on behalf of our customers
–Work internally with other EMKAY operating departments to ensure renewals are processed in a timely manner
–Provide excellent customer service to both internal and external contacts
–Perform timely filing of documents and payments required to renew vehicle registrations
–Ability to “own the process” and manage your assigned tasks accordingly
ADDITIONAL DUTIES AND RESPONSIBILITIES
–Responsible for assisting in the departmental customer service effort by conveying a pleasant and articulate manner when answering and making telephone calls to both internal and external contacts
–This position requires a team player that can interact, research, and respond to requests for information and services from personnel in other EMKAY departments in the same timely and accurate manner as that given to outside customers
–The employee must be a self-starter, a problem solver, and possess the multitasking abilities required for working in a fast-paced environment
–Operate general office equipment such as computers, scanners, calculators, fax and photocopy machines
–Open and route incoming mail while also preparing materials for outgoing mail
–Cross-train in order to learn how to perform duties in a backup role for other Vehicle -Licensing Services personnel and in turn will cross-train other employees as a backup for own job duties
–Perform special projects and duties as assigned by department supervisor
–Ability to remain flexible and adaptive to changes within the department and organization
COMPETENCIES
–Strong verbal and written communication skills
–Ability to work without constant supervision
–Research and problem solving skills
–Ability to anticipate, recognize, and define problems while formulating solutions
–Effectively Interact with customer executives, managers, and vendors
–Decisiveness with ability to discern issues that need to be referred to a supervisor
–General arithmetic skills
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each of the aforementioned duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
The ideal candidate will be extremely detail oriented, well organized, and able to learn how to prioritize work duties. They will also be very reliable and a self-starter who can work with minimal direction. This position requires processing large quantities of work in an error free environment. Computer training or experience with a P/C is required. Must know, or be willing to learn, how to work with Microsoft Excel spreadsheets and word processing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Foreign language skills are a plus.
EDUCATION and/or EXPERIENCE
–High School Diploma or equivalent work experience is required
–Associates Degree and 1-3 years of experience within an office environment is preferred
–Excellent organizational and customer service skills
–Experience with Microsoft Office, especially with Excel and Word
–Strong verbal and written communication skills
–Prior automotive, fleet leasing, office, and customer service experience is a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
No special certifications required.
HOURS AND WORK SCHEDULE
This position is defined at forty hours per week, qualifying the employee for the standard benefit package made available to all full-time employees. The work schedule would be Monday through Friday at one of the following schedules: 7:15am to 4:00pm; 8:15am to 5:00pm; or 9:15am to 6:00pm, with a predetermined 45 minute lunch period. The work schedule may be subject to revision depending upon Departmental needs. The position requires an exemplary record of attendance and punctuality on the part of the employee.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain in a stationary position throughout the majority of the day. Consistently operates a computer and general office equipment. The person in the position frequently communicates in-person and via telephone in order to complete job requirements. The employee frequently moves materials that weigh up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
CORPORATE POLICIES
Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies:
–Harassment
–Business Ethics of Conduct
–Conflicts of Interest
–Dress Code
–Attendance
–Privacy Statement
–Marketing Guideline
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment of a modern business office building is usually low.
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