# Business Development Manager

## Summary

In this role, the Business Development Manager’s role is to unlock a high-potential segment of the market that has historically gone untapped. Calling on fleets under 100 vehicles and thousands of early-stage prospects have not been fully qualified. This role is designed to capitalize on over 10,000 existing unqualified prospects and develop new small-to-mid-sized fleet opportunities into qualified revenue-generating accounts. In addition, this role will serve as a pilot initiative to introduce and sell EMKAY’s proprietary technology as a standalone solution — separate from full-service fleet management. This represents a strategic expansion of our go-to-market model and a powerful opportunity to position EMKAY as both a fleet management leader and a technology solutions provider. This position serves as both a high-performance sales engine and a structured training ground for future field sales leaders.

## Essential Duties & Responsibilities

- Ability to engage prospects via phone, email, and digital outreach
- Prospect into a database of 10,000+ dormant or unqualified leads
- Execute high-volume outbound prospecting (1,000+ calls per month)
- Activate and qualify smaller fleet opportunities (<100 vehicles)
- Ability to re-engage dormant prospects within existing CRM database
- Ability to qualify fleet size, pain points, timing, and budget
- Set qualified appointments and virtual demos for senior sales leaders
- Conduct introductory discovery calls
- Deliver virtual presentations and platform overviews
- Maintain accurate CRM documentation and activity tracking
- Meet and exceed monthly appointment and pipeline targets
- Identify decision-makers and buying signals
- Develop pipeline and pass larger opportunities to Directors of Fleet Strategies
- Introduce and position EMKAY’s technology platform as a standalone solution
- Identify prospects who may not require full fleet management but can benefit from EMKAY technology
- Conduct virtual demos focused on software capabilities and ROI
- Gather market feedback to refine messaging and pricing strategy
- Identify vertical opportunities within small-to-mid-size businesses
- Execute the Account Management strategy for assigned accounts under 100 units
- Deliver virtual training demos for new signed accounts, including Drivers and Fleet Administrators

## Qualifications

- 1-3+ years of inside sales, SDR, or business development experience
- Minimum of a four-year college degree.
- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload
- Exceptional phone presence, ability to build credibility quickly, and objection-handling skills
- Resilient, persistent, and results-oriented
- High activity mindset with resilience and grit
- CRM proficiency (Salesforce or similar)
- Strong verbal and written communication skills
- Interest in technology sales and SaaS-style selling
- Analytical mindset with the ability to interpret data and translate insights into action
- Coachable with a strong desire to grow into advanced sales roles
- Technical proficiency, including PowerPoint, Excel, Pivot Tables, Data sorting, etc.
- Automotive, Fleet industry, experience a plus


# Director of Fleet Strategies - Calgary, AB

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Denver, CO

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Montreal, QC

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Phoenix, AZ

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Director of Fleet Strategies - Westlake Village, CA

## Summary

In this role, the Director of Fleet Strategies has new business development responsibility for a selected geography, plus account management responsibility for selected clients within a geographical area. In the account management aspect of this role, the sales executive will have complete ownership of selected accounts, provide proactive consulting, provide strategic recommendations to drive account process efficiencies while taking cost out, make policy recommendations, identify and close new service opportunities, conduct quarterly client meetings, conduct web training and be able to go vertical (C-level) and horizontal in an account to expand our client touch points. The new business development responsibility includes individual sales quotas, activity standards, and territory development. The role will report to either an Assistant Vice President or Regional Vice President.

## Essential Duties & Responsibilities

- Exhibits powerful presentation skills in one-on-one and group presentations, including C-Level executive presentations
- Exhibits powerful sales consulting skills and powerful closing skills.
- Strong listening skills and can effectively translate discussions into action items.
- Must be able to execute individual sales objectives with new and existing accounts
- Must have powerful analytical and problem-solving skills.
- Exhibits strong technology skills (Web, Outlook, Excel, PowerPoint, Mobile, Salesforce CRM, Microsoft Suite of products).
- Exhibits strong written communication skills (ex: effective follow-up notes, email prospecting)
- Exhibits strong and compelling verbal communication skills (ex: presentations, room command, confidence)
- Exhibits strong time management and organizational skills.
- Contributes proactively to Stand-Up meetings with the Sales Team
- Manages a new deal pipeline, following the defined sales process
- Accountable for individual activity levels and quota expectations
- Develops and provides ongoing strategic recommendations for discussion with clients each quarter.
- Develops consultative topics on an ongoing basis.
- Delivers a high level of customer service to clients, vendors, and EMKAY employees in other company departments using a professional, pleasant, and articulate manner.
- Powerful consulting skills to position and sell new services within designated accounts.
- In a consultative manner, works with clients to create vehicle selectors and generate new vehicle orders. Works with Client Support Team staff to research and recommend the types and numbers of vehicles and fleet management services needed to address the customer's transportation needs most cost-effectively and satisfactorily.
- In response to client inquiries, works with the designated Client Support Team on the calculation of lease charges, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, and fleet management services requested by the client.
- Employee must have powerful web presentation skills and be able to demonstrate the features and benefits of the EMKAY technology (web portal, mobile apps, interactive presentation tools).
- Must have in-depth knowledge of finance and the capital markets.
- Must have in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: Vehicle maintenance, TCO/Cost Lifecycle, OEM volume programs, insurance, fuel best practices, etc.
- Attends trade shows and all EMKAY sales meetings as appropriate or requested.
- Coordinates and creates agenda, HQ prospect/client visit documentation for all of the EMKAY HQ visits
- Position requires out-of-town travel, up to 50% of the time.

## Qualifications

- Must be highly detail-oriented, a self-starter, well-organized, and able to prioritize workload.
- Minimum of a four-year college degree.
- 5+ years of sales experience.
- Fleet industry sales experience a plus.


# Fleet Telematics Support Specialist

## Role Overview

The Fleet Telematics Support Specialist ensures seamless operation of telematics devices and software across EMKAY fleets. This role focuses on maintaining high adoption rates, troubleshooting devices, and supporting AI-driven and EV-related fleet initiatives to drive operational excellence. This role also co-owns the accurate processing and reconciliation of telematics-related billing to ensure operational and financial alignment.

## Key Responsibilities

- Provide remote and in-person support for telematics device installation, troubleshooting, and maintenance.
- Monitor device connectivity, alerts, and data integrity in real time.
- Assist fleet managers and drivers with dashboards, user groups, reporting, web portal functionality, and AI-driven insights.
- Escalate technical issues to vendors or IT teams as needed.
- Maintain documentation for device configurations, support processes, and fleet technology procedures.
- Support adoption of AI-driven and EV fleet initiatives, ensuring driver compliance and operational efficiency.
- Process and validate telematics-related invoices, ensuring alignment with contracted pricing, device counts, and service plans.
- Reconcile vendor billing against internal fleet records, identifying discrepancies in device activations, deactivations, and data usage.
- Track and maintain accurate records of billing status, including pending, approved, and disputed invoices.
- Partner with internal finance and operations teams to resolve billing inconsistencies in a timely manner.
- Support monthly invoice close processes by ensuring all telematics charges are accounted for and properly documented.
- Maintain documentation of billing workflows, reconciliation procedures, and vendor requirements.
- Assist in auditing telematics billing data to ensure accuracy across platforms and systems.

## Qualifications

- 1–3 years’ experience in telematics support, IT, or fleet operations.
- Familiarity with telematics devices, fleet management software, and AI-assisted tools.
- Strong customer service and problem-solving skills.
- Understanding of fleet KPIs, EV operations, and data-driven decision support.


# Telematics Solutions Subject Matter Expert (SME)

## Role Overview

The Telematics Solutions SME is EMKAY’s technical and strategic authority on telematics, AI-driven fleet insights, and emerging fleet technologies. This role serves as a trusted advisor to both clients and internal teams, driving the adoption, optimization, and continuous evolution of telematics solutions across the organization.

Blending deep subject matter expertise with client-facing consulting, the SME ensures that telematics platforms, device ecosystems, and billing structures deliver measurable business value. This role plays a critical part in shaping best practices, influencing product development, and guiding clients through complex fleet technology transformations.

## Key Responsibilities

### Subject Matter Expertise & Thought Leadership

- Serve as the organization’s go-to expert on telematics platforms, AI-driven insights, EV fleet technologies, and connected vehicle data.
- Define and standardize best practices for telematics deployment, data utilization, and performance optimization.
- Act as an escalation point for complex technical, operational, and billing-related issues.
- Stay ahead of industry trends and emerging technologies, translating them into actionable strategies for clients and internal teams.

### Client Advisory & Strategic Consulting

- Advise clients on telematics strategy, AI adoption, predictive maintenance, EV integration, and safety optimization.
- Lead high-value client engagements including executive presentations, solution design, and strategic business reviews.
- Translate complex data into clear, actionable insights that drive measurable ROI.
- Guide clients through onboarding, implementation, and long-term optimization of telematics solutions.

### Operational Oversight & Technology Enablement

- Provide expert guidance on telematics device performance, connectivity issues, and data integrity.
- Oversee troubleshooting efforts by support teams, vendors, and IT, ensuring timely and effective resolution.
- Ensure strong adoption of telematics platforms through enablement of fleet managers and drivers.
- Establish and maintain documentation, standards, and workflows for telematics systems and support processes.

### Analytics, Insights & Optimization

- Analyze telematics and fleet data to identify trends, risks, and cost-saving opportunities.
- Partner with analytics teams to develop predictive models, benchmarks, and performance frameworks.
- Recommend and drive implementation of optimization strategies across client fleets.

### Billing Governance & Financial Alignment

- Provide oversight of telematics billing accuracy, ensuring alignment between contracted services, usage, and invoicing.
- Act as a senior escalation point for complex billing discrepancies and vendor-related issues.
- Identify systemic opportunities to improve billing transparency, processes, and cost efficiency.
- Integrate financial insights into client strategy discussions, reinforcing value and ROI.

### Cross-Functional Influence & Solution Development

- Collaborate with Sales, Product, IT, Finance, and Operations to shape and refine telematics offerings.
- Influence development of new services, AI capabilities, and modular solutions based on client needs and market trends.
- Support development of proposals, ROI models, and client-facing materials.

## Qualifications

- Bachelor’s degree preferred (Business, Data Analytics, Engineering, or related field)
- 5+ years of experience in telematics, fleet management, or technology solutions
- Deep knowledge of telematics platforms (e.g., Geotab), connected vehicle data, and fleet systems
- Strong analytical capabilities with ability to translate complex data into strategic insights
- Proven ability to influence stakeholders and lead through expertise rather than authority
- Experience with AI-driven fleet insights, EV operations, or consultative solution design preferred

## Key Success Metrics

- Adoption and optimization of telematics solutions across client base
- Client impact: measurable cost savings, safety improvements, and operational efficiency
- Reduction in escalations through strong standards and proactive guidance
- Accuracy and transparency of telematics billing processes
- Contribution to innovation and evolution of EMKAY’s fleet technology offerings

## Summary

This role is designed for a highly skilled expert who thrives at the intersection of technology, data, and client strategy. The Telematics Solutions SME elevates EMKAY’s capabilities by ensuring that telematics and AI-driven solutions are not only implemented—but fully understood, optimized, and continuously improved.


# Bilingual Maintenance Advisor (French & English) - Calgary

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.
- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Bilingual Maintenance Advisor (French & English) - Itasca

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.
- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Bilingual Maintenance Advisor (French & English) - Mississauga

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- Must be fully bilingual in English and French, with strong verbal and written communication skills in both languages.
- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Maintenance Advisor - Calgary

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Maintenance Advisor - Mississauga

## Summary

The Maintenance Advisor plays a critical role in ensuring vehicles are maintained safely, efficiently, and cost-effectively while delivering exceptional service to drivers and fleet managers. This position combines technical automotive knowledge, customer support, repair authorization, invoice auditing, and problem resolution to keep vehicles on the road and minimize downtime.

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering superior customer service while balancing multiple priorities.

## Why This Role Matters

- You help drivers and fleet managers keep vehicles safe, reliable, and operational.
- You ensure maintenance and repair work is completed efficiently and cost-effectively.
- You identify billing discrepancies and cost-saving opportunities.
- You contribute directly to customer satisfaction, vehicle uptime, and overall fleet performance.

## Key Responsibilities

### Vehicle Maintenance & Repair Management

- Review and interpret automotive and truck technical information, specifications, and service recommendations.
- Assess vehicle repair and maintenance needs by reviewing shop recommendations, maintenance history, and service schedules.
- Issue maintenance purchase orders and obtain approvals as required.
- Verify warranty and service contract coverage and communicate applicable provisions and exclusions.
- Maintain accurate records of maintenance activity, recommendations, and corrective actions.

### Driver & Client Support

- Serve as a primary point of contact for drivers, fleet managers, and repair facilities.
- Explain estimates and maintenance recommendations clearly and professionally.
- Answer questions, address concerns, and resolve service-related issues.
- Arrange towing and temporary transportation when necessary.
- Mediate on behalf of clients when repair facilities perform substandard repairs.

### Billing & Invoice Review

- Audit vendor invoices for accuracy and process them for prompt payment.
- Resolve billing discrepancies directly with vendors and repair facilities.
- Document cost savings achieved through point-of-sale negotiations and invoice reviews.
- Provide clients with recommendations to effectively manage repair expenses.

### Operational Documentation & Collaboration

- Maintain complete, accurate, and compliant maintenance records.
- Collaborate with internal departments to ensure seamless customer service delivery.
- Participate in cross-training and provide backup support to other team members.
- Assist with special projects and additional duties as assigned.
- Remain flexible and adaptive to changing departmental and organizational needs.

## What Success Looks Like

- Drivers and clients receive timely, accurate, and proactive communication.
- Maintenance and repair issues are resolved quickly, minimizing vehicle downtime.
- Purchase orders and maintenance authorizations are processed accurately and efficiently.
- Invoice discrepancies are identified and resolved before billing.
- Maintenance files and documentation are complete, organized, and compliant with company standards.
- The advisor demonstrates ownership, sound judgment, and a commitment to exceptional customer service.

## Qualifications

### Required

- High school diploma or equivalent work experience.
- Strong customer service and communication skills.
- Ability to multitask and manage a high volume of work accurately.
- Basic computer proficiency, including email, spreadsheets, and word processing applications.
- Ability to work independently with minimal supervision.
- Strong organizational skills and attention to detail.

### Preferred

- Technical degree in the automotive repair field.
- Current A.S.E. certification and/or Licensed Mechanic designation.
- Previous experience in automotive service, fleet management, leasing, or customer service environments.
- Experience reviewing maintenance estimates and repair invoices.

## Skills That Make You Successful

- Strong automotive and mechanical aptitude.
- Clear and professional communication skills.
- Excellent organization and attention to detail.
- Problem-solving mindset with the ability to resolve issues independently.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and collaborative work style.
- Ability to remain calm and effective during urgent or challenging situations.

## Work Schedule

This is a full-time position based on a forty-hour work week. Work schedules are determined by customer service requirements and may vary between 7:00 a.m. and 7:30 p.m., Monday through Friday, with a predetermined 30-minute lunch period. Alternating 4 hour Saturday shifts are required.

## Physical Requirements

The position requires prolonged sitting, regular use of computers and office equipment, and occasional lifting of up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

## Work Environment

The work environment is a professional office setting with a low noise level. The position requires regular interaction with drivers, clients, vendors, and internal team members.

## Acknowledgement

This job description is intended to outline the primary duties and responsibilities of the position and is not intended to be an all-inclusive list. Responsibilities may be modified or updated at any time based on departmental and business needs.


# Vehicle Ordering Specialist and Delivery Network Coordinator

## SUMMARY

Responsible for managing the end-to-end factory ordering process and overseeing dealer network operations across multiple manufacturers, including Ford, Chrysler, General Motors, Stellantis, Mazda, Honda, Subaru, Tesla, BMW, VW, Volvo, Toyota, and Nissan. Ensures accuracy, efficiency, and cost control in vehicle procurement, dealer relations, and delivery logistics, while optimizing processes and maintaining strong client and dealer relationships.

## \* ESSENTIAL DUTIES AND RESPONSIBILITIES

\* &#x2A;Subject to change based on department and corporate needs.*

1. Manage and process vehicle orders within 24 hours, ensuring accuracy, compliance with client specifications, and adherence to manufacturer requirements.
2. Maintain proactive communication with manufacturer representatives to monitor production schedules, option availability, and order status.
3. Generate, review, and analyze weekly status and exception reports to identify discrepancies, resolve issues, and streamline ordering processes.
4. Proactively canvas dealers to establish preferred pricing for Courtesy Delivery (CD) fees negotiate CD fees to manage costs effectively.
5. Assign dealers for vehicle deliveries.
6. Locate outlets for surplus or orphan units, and coordinate logistics to ensure timely delivery.
7. Update License and Title records and manage new plate information based on weekly reports.
8. Provide guidance to sales teams, Client Support Services (CSS), and Executive Fleet Management (EFM) regarding order status, lead times, manufacturer updates, option pricing, and standard equipment.
9. Utilize manufacturer platforms for order entry, corrections, vehicle tracking, and inventory management.
10. Serve as backup for new order processing and weekly client status reporting.
11. Implement process improvements, automation, and workflow efficiencies to enhance departmental performance and reduce operational costs.
12. Assist with weekly delivery calls and cross-functional support.

## GENERAL DUTIES AND RESPONSIBILITIES

1. Responsible for assisting in the overall department customer service effort by using a pleasant articulate telephone manner when answering and making telephone calls from and to customers, drivers, vendors, government agencies and EMKAY employees.
2. This position requires a team player to interact, research and respond to requests for information and services, from personnel in other Emkay departments and offices, in the same timely and accurate manner as that given to outside customers.
3. To provide superior customer service, the employee must be a self starter, a problem solver and possess multitasking abilities to work in a fast-paced work environment.
4. Operates general office machines such as calculators, fax and photocopy machines.
5. Cross trains to perform duties in a backup role for other Vehicle Acquisition department personnel and in turn will cross train other employees as a backup for won job duties.
6. All correspondences must be Emkay compliant as outlined in our Marketing Guideline and posted on the intranet
7. Performs special projects and duties as assigned by department Manager.

## CORPORATE POLICIES

Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies:

- Harassment
- Business Ethics of Conduct
- Conflicts of Interest
- Dress Code
- Attendance
- Privacy Statement
- Marketing Guideline

## HOURS AND WORK SCHEDULE

This position is defined at forty hours per week qualifying the employee for the standard benefit package made available to all full-time employees. To start, the work schedule would be one of the following schedules: Monday through Friday 7:15am to 4:00pm; 8:15am to 5:00pm; or 9:15am to 6:00pm with a predetermined 45minute lunch period. The work schedule may be subject to revision depending upon Department needs. The position requires an exemplary record of attendance and punctuality on the part of the employee.

## LANGUAGE SKILLS

Employee must have good English speaking and reading skills. Must also have the ability to write, read and comprehend simple business correspondence and memos. Must have good speaking ability and diction to effectively present information one-on-one to other employees of the organization and respond to questions from company executives, managers, customers and vendors. Foreign language skills are welcome.

## MATHEMATICAL SKILLS

General business arithmetic skills required such as addition, subtraction, multiplication, division, computation of percentages and discounts.

## REASONING ABILITY

Must be able to work without constant supervision while performing routine job duties. Provide customer service by research and solving problems by developing the ability to anticipate, recognize and define problems, collect data, establish facts, and draw valid conclusions and formulate solutions. Must be able to perform decision making while discerning those issues that need to be referred to a supervisor for further action.

## QUALIFICATIONS

- Exceptional attention to detail, organizational, and analytical skills.
- Strong negotiation, communication, and relationship management abilities.
- Proficiency in multiple manufacturer ordering systems and dealer portals.
- Ability to manage multiple priorities in a fast-paced environment while ensuring accuracy and compliance.
- Strategic thinker with experience implementing process improvements and cost-saving initiatives.
- Strong problem-solving skills with the ability to resolve complex order and dealer-related issues efficiently

## CERTIFICATES, LICENSES, REGISTRATIONS

None

## CORE COMPETENCIES

- Attention to Detail
- Time Management
- Customer Service
- Problem Solving
- Communication Skills
- Organizational Skills
- Relationship Management
- Team Collaboration
- Process Improvement

## PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

## WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment of a modern business office building is usually low.

## RECEIPT

I understand this position description is intended as an outline of the job duties and requirements and is not intended or to be considered to be all inclusive. I understand the company may update this position description at anytime for any reason deemed necessary by department management or corporate executives. Also, I understand neither this position description nor any of its duties and requirements constitutes or represents an offer to form a contract or an employment contract or binding contractual commitments or guarantees on the part of the company.

In the event of company reorganization, Emkay reserves the sole right to determine an employee's new position assignment, if any. The company will attempt to take into consideration the employee's level of education and previous experience. However, the final determination regarding position assignments will be based upon the skill sets required for positions and those business decisions necessary to staff the company in the best way to serve the customers.

I have read the position description above and have been given the opportunity to ask questions to clarify the duties and requirements of the position.


# Strategic Account Manager

## SUMMARY

Provides customer service for an existing portfolio of customers. The person in this position accepts ownership and responsibility for the client service for assigned accounts. Provides support and proactive consulting, strategic recommendations to drive account process efficiencies while taking cost out. Provides fleet policy recommendations, conducting quarterly client meetings, web training and new driver 360 mobile app training. Be able to go vertical and horizontal in an account to expand our client touch points.

## \*DUTIES AND ESSENTIAL JOB FUNCTIONS

*\*Subject to change based on department and corporate needs.*

1. Provides customer service to clients, vendors and EMKAY employees using a professional, pleasant and articulate telephone and or email manner.
2. Exudes active listening skills and can effectively translate what they have heard into action and follow up items.
3. Exhibits strong presentation skills in a one on one as well as group presentation.
4. Executes goals for unit count growth and fleet service additions for existing clients
5. Must be able to interpret as well as explain EMKAY processes to clients regarding ordering and delivery of vehicles and the specifics by which each operating department provide daily fleet management reports.
6. Develop and maintain relationships with all EMKAY operating department staff.
7. Investigates and resolves client inquiries about orders, options and vehicle delivery challenges and provides estimated dates of delivery, based on knowledge of manufacturer's production and dealer delivery schedules.
8. In a consultative manner, researches and recommends types and number of vehicles and fleet management services needed to satisfactorily solve the customer's transportation needs in the most cost-effective manner.
9. Must have, or attain, in-depth knowledge of the fleet industry and all aspects of vehicle use, such as: vehicle maintenance, telematics, accident management, insurance, provinces and local laws, fuel usage.
10. Acts as liaison to resolve accurately and quickly, client challenges: Vehicle titling and registration, maintenance, accident management department, billing and vehicle remarketing transactions.
11. In order to provide superior client services, initiate / administer and understand the client’s specific operational policies through the Fleet Management services provided contractually by EMKAY.
12. In response to Client Request, be requested to: calculate lease charges, based on such factors as length of contract, interest, cost of vehicle, upfitting, anticipated mileage, applicable taxes, as well as provide a Life Cycle Cost analysis from provided vehicle information.
13. Prepare and complete client vehicle selectors annually (Model Year, Sales, Service, Operations, Executive).
14. Employee must be able to demonstrate the EMKAY Web Applications proficiently to clients.
15. Position requires a team player capable of multitasking of job duties and cross training with other employees for departmental backup.
16. Occasionally attend regional manufacturer or vendor trade shows.
17. Employee may be required to travel by plane or motor vehicle to include out of town overnight stays.
18. Perform other special projects and duties as assigned by management.
19. Present quarterly Fleet Objective Reports to client and provide strategic recommendations to achieve clients’ goals.
20. Prepare all special reports per client’s requirement policy.
21. Participate in client training and meeting sessions.
22. Provide monthly account management business updates to Vice President Central Region.

## GENERAL DUTIES AND RESPONSIBILITIES

1. Responsible for assisting in the overall customer service effort by using a pleasant articulate telephone manner when answering and making telephone calls from and to customers, drivers, vendors and EMKAY employees.
2. This position requires a team player to interact, research and respond to requests for information and services, from personnel in other EMKAY departments and offices, in the same timely and accurate manner as that given to outside customers.
3. To provide superior customer service, the employee must be a self-starter, a problem solver and possess multitasking abilities to work in a fast-paced work environment.
4. All correspondences must be EMKAY compliant as outlined in our Marketing Guideline and posted on the EMKAY intranet.
5. Performs special projects and duties as assigned by management.

## QUALIFICATIONS & REQUIRED SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Person must be extremely detail oriented, well organized, and able to learn how to prioritize work duties, very reliable and a self-starter who can work with minimal direction. The ideal candidate will have the ability to process large quantities of work in an error free environment. Must have strong communication and telephone skills. Must have strong skills in Microsoft Office (Excel, Word, PPT), Salesforce CRM, and EMKAY’s Internal Systems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must have strong English speaking, reading and comprehension skills. Must also have the ability to write, read and comprehend simple business correspondence and memos. Must have strong speaking ability and diction to effectively present information one-on-one to clients (Staff, Management and Executives) of an organization and respond to questions from company executives, managers, customers and vendors. Foreign language skills are welcome.
General business math skills required such as addition, subtraction, multiplication, division, computation of percentages and discounts.

Must be able to work without constant supervision while performing routine job duties. Provide customer service by research and solving problems by developing the ability to anticipate, recognize and define problems, collect data, establish facts, and draw valid conclusions and formulate solutions. Must be able to perform decision making while discerning those issues that need to be referred to a supervisor for further action.

## EDUCATION and/or EXPERIENCE

- Minimum of a four-year college degree. Business Administration or similar.
- Prior automotive, fleet leasing and customer service experience.
- MS Office experience required.

## CERTIFICATES, LICENSES, REGISTRATIONS

None

## PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment of a modern business office building is usually low.

## CORPORATE POLICIES

Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies:

- Harassment
- Business Ethics of Conduct
- Conflicts of Interest
- Dress Code
- Attendance
- Privacy Statement
- Marketing Guidelines

## RECEIPT

I understand this position description is intended as an outline of the job duties and requirements and is not intended or to be considered to be all inclusive. I understand the company may update this position description at any time for any reason deemed necessary by department management or corporate executives. Also, I understand neither this position description nor any of its duties and requirements constitutes or represents an offer to form a contract or an employment contract or binding contractual commitments or guarantees on the part of the company.

In the event of company reorganization, EMKAY reserves the sole right to determine an employee's new position assignment, if any. The company will attempt to take into consideration the employee's level of education and previous experience. However, the final determination regarding position assignments will be based upon the skill sets required for positions and those business decisions necessary to staff the company in the best way to serve the customers.

I have read the position description above and have been given the opportunity to ask questions to clarify the duties and requirements of the position.


# Out of Stock Specialist

## SUMMARY

Processes, maintains records of transactions, purchases, deliveries, registrations and provides customer service for the Vehicle Acquisitions department by performing the following duties.

## \*ESSENTIAL DUTIES AND RESPONSIBILITIES

*\*Subject to change based on department and corporate needs.*

1. Locates and negotiates Out of Stock purchases for clients.
2. Provides alternative options and suggestions
3. Works with multiple Emkay departments for upfits, registrations and other vehicle services
4. Completes purchasing process for Out of Stock vehicles: locates, quotes, arranges & sends payment, arranges delivery, assures accurate billing, secures initial registration, sends documents
5. Negotiates with dealers for better pricing
6. Assures proper incentives are applied
7. Locates and sets up fleet minded dealers.
8. Answers and assists with all phone calls regarding out of stock purchases
9. Use manufacturers’ web sites to obtain dealer and product information and to locate out of stock vehicles.
10. Assists internal & external clients with Auto Data quotes/spec whenever necessary
11. Assists in setting up vehicle deliveries/transports for OOS purchases.
12. Closely monitors purchases and provides constant communication
13. Follows process to completion

## GENERAL DUTIES AND RESPONSIBILITIES

1. Responsible for assisting in the overall department customer service effort by using a pleasant articulate telephone manner when answering and making telephone calls from and to customers, drivers, vendors, government agencies and Emkay employees.
2. This position requires a team player to interact, research and respond to requests for information and services, from personnel in other Emkay departments and offices, in the same timely and accurate manner as that given to outside customers.
3. To provide superior customer service, the employee must be a self starter, a problem solver and possess multitasking abilities to work in a fast paced work environment.
4. Operates general office machines such as calculators, fax and photocopy machines.
5. Opens and routes incoming mail, answers correspondences and prepares forms and material for outgoing mail.
6. Cross trains to perform duties in a backup role for other Vehicle Acquisition department personnel and in turn will cross train other employees as a backup for won job duties.
7. All correspondences must be Emkay compliant as outlined in our Marketing Guideline and posted on the intranet
8. Performs special projects and duties as assigned by department Manager.

## CORPORATE POLICIES

Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies:

- Harassment
- Business Ethics of Conduct
- Conflicts of Interest
- Dress Code
- Attendance
- Privacy Statement
- Marketing Guideline

## HOURS AND WORK SCHEDULE

This position is defined at forty hours per week qualifying the employee for the standard benefit package made available to all full-time employees. To start, the work schedule would be one of the following schedules: Monday through Friday 7:15am to 4:00pm; 8:15am to 5:00pm; or 9:15am to 6:00pm with a predetermined 45 minute lunch period. The work schedule may be subject to revision depending upon Department needs. The position requires an exemplary record of attendance and punctuality on the part of the employee.

## LANGUAGE SKILLS

Employee must have good English speaking and reading skills. Must also have the ability to write, read and comprehend simple business correspondence and memos. Must have good speaking ability and diction to effectively present information one-on-one to other employees of the organization and respond to questions from company executives, managers, customers and vendors. Foreign language skills are welcome.

## MATHEMATICAL SKILLS

General business arithmetic skills required such as addition, subtraction, multiplication, division, computation of percentages and discounts.

## REASONING ABILITY

Must be able to work without constant supervision while performing routine job duties. Provide customer service by research and solving problems by developing the ability to anticipate, recognize and define problems, collect data, establish facts, and draw valid conclusions and formulate solutions. Must be able to perform decision making while discerning those issues that need to be referred to a supervisor for further action.

## QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Person must be extremely detail oriented, well organized, able to learn how to prioritize work duties, very reliable and a self-starter who can work with minimal direction. The ideal candidate will have the ability to process large quantities of work in an error free environment. Must have good communication and telephone skills. Computer training or experience with P/C is required. Must know or be able to learn how to work with spreadsheets and word processing. Must be able to file accurately, operate calculator, fax machine and photocopier. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

## EDUCATION and/or EXPERIENCE

- Minimum of a High School graduate or equivalent work experience.
- Prior automotive, fleet leasing, office and customer service experience is a plus.
- Word processing training or experience and spreadsheet training or experience helpful.

## CERTIFICATES, LICENSES, REGISTRATIONS

None

## PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

## WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment of a modern business office building is usually low.

## RECEIPT

I understand this position description is intended as an outline of the job duties and requirements and is not intended or to be considered to be all inclusive. I understand the company may update this position description at anytime for any reason deemed necessary by department management or corporate executives. Also, I understand neither this position description nor any of its duties and requirements constitutes or represents an offer to form a contract or an employment contract or binding contractual commitments or guarantees on the part of the company.

In the event of company reorganization, Emkay reserves the sole right to determine an employee's new position assignment, if any. The company will attempt to take into consideration the employee's level of education and previous experience. However, the final determination regarding position assignments will be based upon the skill sets required for positions and those business decisions necessary to staff the company in the best way to serve the customers.

I have read the position description above and have been given the opportunity to ask questions to clarify the duties and requirements of the position.