--- title: "Vehicle Ordering Specialist and Delivery Network Coordinator" canonical_url: "https://emkay.com/careers/job-openings/vehicle-ordering-specialist-and-delivery-network-coordinator" --- > Index of every page on this site: [llms.txt](https://emkay.com/llms.txt) ## SUMMARY Responsible for managing the end-to-end factory ordering process and overseeing dealer network operations across multiple manufacturers, including Ford, Chrysler, General Motors, Stellantis, Mazda, Honda, Subaru, Tesla, BMW, VW, Volvo, Toyota, and Nissan. Ensures accuracy, efficiency, and cost control in vehicle procurement, dealer relations, and delivery logistics, while optimizing processes and maintaining strong client and dealer relationships. ## * ESSENTIAL DUTIES AND RESPONSIBILITIES * *Subject to change based on department and corporate needs.* 1. Manage and process vehicle orders within 24 hours, ensuring accuracy, compliance with client specifications, and adherence to manufacturer requirements. 2. Maintain proactive communication with manufacturer representatives to monitor production schedules, option availability, and order status. 3. Generate, review, and analyze weekly status and exception reports to identify discrepancies, resolve issues, and streamline ordering processes. 4. Proactively canvas dealers to establish preferred pricing for Courtesy Delivery (CD) fees negotiate CD fees to manage costs effectively. 5. Assign dealers for vehicle deliveries. 6. Locate outlets for surplus or orphan units, and coordinate logistics to ensure timely delivery. 7. Update License and Title records and manage new plate information based on weekly reports. 8. Provide guidance to sales teams, Client Support Services (CSS), and Executive Fleet Management (EFM) regarding order status, lead times, manufacturer updates, option pricing, and standard equipment. 9. Utilize manufacturer platforms for order entry, corrections, vehicle tracking, and inventory management. 10. Serve as backup for new order processing and weekly client status reporting. 11. Implement process improvements, automation, and workflow efficiencies to enhance departmental performance and reduce operational costs. 12. Assist with weekly delivery calls and cross-functional support. ## GENERAL DUTIES AND RESPONSIBILITIES 1. Responsible for assisting in the overall department customer service effort by using a pleasant articulate telephone manner when answering and making telephone calls from and to customers, drivers, vendors, government agencies and EMKAY employees. 2. This position requires a team player to interact, research and respond to requests for information and services, from personnel in other Emkay departments and offices, in the same timely and accurate manner as that given to outside customers. 3. To provide superior customer service, the employee must be a self starter, a problem solver and possess multitasking abilities to work in a fast-paced work environment. 4. Operates general office machines such as calculators, fax and photocopy machines. 5. Cross trains to perform duties in a backup role for other Vehicle Acquisition department personnel and in turn will cross train other employees as a backup for won job duties. 6. All correspondences must be Emkay compliant as outlined in our Marketing Guideline and posted on the intranet 7. Performs special projects and duties as assigned by department Manager. ## CORPORATE POLICIES Adherence to all corporate policies outlined in the Employee Handbook, including the following corporate policies: - Harassment - Business Ethics of Conduct - Conflicts of Interest - Dress Code - Attendance - Privacy Statement - Marketing Guideline ## HOURS AND WORK SCHEDULE This position is defined at forty hours per week qualifying the employee for the standard benefit package made available to all full-time employees. To start, the work schedule would be one of the following schedules: Monday through Friday 7:15am to 4:00pm; 8:15am to 5:00pm; or 9:15am to 6:00pm with a predetermined 45minute lunch period. The work schedule may be subject to revision depending upon Department needs. The position requires an exemplary record of attendance and punctuality on the part of the employee. ## LANGUAGE SKILLS Employee must have good English speaking and reading skills. Must also have the ability to write, read and comprehend simple business correspondence and memos. Must have good speaking ability and diction to effectively present information one-on-one to other employees of the organization and respond to questions from company executives, managers, customers and vendors. Foreign language skills are welcome. ## MATHEMATICAL SKILLS General business arithmetic skills required such as addition, subtraction, multiplication, division, computation of percentages and discounts. ## REASONING ABILITY Must be able to work without constant supervision while performing routine job duties. Provide customer service by research and solving problems by developing the ability to anticipate, recognize and define problems, collect data, establish facts, and draw valid conclusions and formulate solutions. Must be able to perform decision making while discerning those issues that need to be referred to a supervisor for further action. ## QUALIFICATIONS - Exceptional attention to detail, organizational, and analytical skills. - Strong negotiation, communication, and relationship management abilities. - Proficiency in multiple manufacturer ordering systems and dealer portals. - Ability to manage multiple priorities in a fast-paced environment while ensuring accuracy and compliance. - Strategic thinker with experience implementing process improvements and cost-saving initiatives. - Strong problem-solving skills with the ability to resolve complex order and dealer-related issues efficiently ## CERTIFICATES, LICENSES, REGISTRATIONS None ## CORE COMPETENCIES - Attention to Detail - Time Management - Customer Service - Problem Solving - Communication Skills - Organizational Skills - Relationship Management - Team Collaboration - Process Improvement ## PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. ## WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment of a modern business office building is usually low. ## RECEIPT I understand this position description is intended as an outline of the job duties and requirements and is not intended or to be considered to be all inclusive. I understand the company may update this position description at anytime for any reason deemed necessary by department management or corporate executives. Also, I understand neither this position description nor any of its duties and requirements constitutes or represents an offer to form a contract or an employment contract or binding contractual commitments or guarantees on the part of the company. In the event of company reorganization, Emkay reserves the sole right to determine an employee's new position assignment, if any. The company will attempt to take into consideration the employee's level of education and previous experience. However, the final determination regarding position assignments will be based upon the skill sets required for positions and those business decisions necessary to staff the company in the best way to serve the customers. I have read the position description above and have been given the opportunity to ask questions to clarify the duties and requirements of the position. ## Sitemap See the full [sitemap](https://emkay.com/sitemap.md) for all pages.