---
title: "Telematics Solutions Subject Matter Expert (SME)"
canonical_url: "https://emkay.com/careers/job-openings/telematics-solutions-subject-matter-expert"
---

> Index of every page on this site: [llms.txt](https://emkay.com/llms.txt)

## Role Overview

The Telematics Solutions SME is EMKAY’s technical and strategic authority on telematics, AI-driven fleet insights, and emerging fleet technologies. This role serves as a trusted advisor to both clients and internal teams, driving the adoption, optimization, and continuous evolution of telematics solutions across the organization.

Blending deep subject matter expertise with client-facing consulting, the SME ensures that telematics platforms, device ecosystems, and billing structures deliver measurable business value. This role plays a critical part in shaping best practices, influencing product development, and guiding clients through complex fleet technology transformations.

## Key Responsibilities

### Subject Matter Expertise & Thought Leadership

- Serve as the organization’s go-to expert on telematics platforms, AI-driven insights, EV fleet technologies, and connected vehicle data.
- Define and standardize best practices for telematics deployment, data utilization, and performance optimization.
- Act as an escalation point for complex technical, operational, and billing-related issues.
- Stay ahead of industry trends and emerging technologies, translating them into actionable strategies for clients and internal teams.

### Client Advisory & Strategic Consulting

- Advise clients on telematics strategy, AI adoption, predictive maintenance, EV integration, and safety optimization.
- Lead high-value client engagements including executive presentations, solution design, and strategic business reviews.
- Translate complex data into clear, actionable insights that drive measurable ROI.
- Guide clients through onboarding, implementation, and long-term optimization of telematics solutions.

### Operational Oversight & Technology Enablement

- Provide expert guidance on telematics device performance, connectivity issues, and data integrity.
- Oversee troubleshooting efforts by support teams, vendors, and IT, ensuring timely and effective resolution.
- Ensure strong adoption of telematics platforms through enablement of fleet managers and drivers.
- Establish and maintain documentation, standards, and workflows for telematics systems and support processes.

### Analytics, Insights & Optimization

- Analyze telematics and fleet data to identify trends, risks, and cost-saving opportunities.
- Partner with analytics teams to develop predictive models, benchmarks, and performance frameworks.
- Recommend and drive implementation of optimization strategies across client fleets.

### Billing Governance & Financial Alignment

- Provide oversight of telematics billing accuracy, ensuring alignment between contracted services, usage, and invoicing.
- Act as a senior escalation point for complex billing discrepancies and vendor-related issues.
- Identify systemic opportunities to improve billing transparency, processes, and cost efficiency.
- Integrate financial insights into client strategy discussions, reinforcing value and ROI.

### Cross-Functional Influence & Solution Development

- Collaborate with Sales, Product, IT, Finance, and Operations to shape and refine telematics offerings.
- Influence development of new services, AI capabilities, and modular solutions based on client needs and market trends.
- Support development of proposals, ROI models, and client-facing materials.

## Qualifications

- Bachelor’s degree preferred (Business, Data Analytics, Engineering, or related field)
- 5+ years of experience in telematics, fleet management, or technology solutions
- Deep knowledge of telematics platforms (e.g., Geotab), connected vehicle data, and fleet systems
- Strong analytical capabilities with ability to translate complex data into strategic insights
- Proven ability to influence stakeholders and lead through expertise rather than authority
- Experience with AI-driven fleet insights, EV operations, or consultative solution design preferred

## Key Success Metrics

- Adoption and optimization of telematics solutions across client base
- Client impact: measurable cost savings, safety improvements, and operational efficiency
- Reduction in escalations through strong standards and proactive guidance
- Accuracy and transparency of telematics billing processes
- Contribution to innovation and evolution of EMKAY’s fleet technology offerings

## Summary

This role is designed for a highly skilled expert who thrives at the intersection of technology, data, and client strategy. The Telematics Solutions SME elevates EMKAY’s capabilities by ensuring that telematics and AI-driven solutions are not only implemented—but fully understood, optimized, and continuously improved.

## Sitemap

See the full [sitemap](https://emkay.com/sitemap.md) for all pages.